outpost QA • CEO & co-founder
april 2020 - present

• co-founded and served as CEO for a nearshore Quality Assurance service business in Mexico, while simultaneously acting as Director of QA for Owlet.
  
• grew the company from zero to 35 employees across all functions.
  
• directly managed executive and engineering teams.
  
• led multi-million dollar sales efforts against startups as well as Fortune 500 companies.
  
• managed onsite and remote teams across Mexico, staffing client projects and ensuring client satisfaction.
  
• mentored executive and senior engineering staff, instituted continuous improvement training regimen, designed OKR’s and KPI’s to ensure business success.

owlet inc. • director of quality assurance
july 2020 - may 2023

• managed multi-million dollar departmental budget for headcount, capital, and operating expenses.
• responsible for building a fully remote team of 20 QA engineers.
• researched and onboarded multiple domestic and international service providers to augment the existing US based QA team.
• accountable for quality of all mobile and firmware software releases.
• instrumental in the successful launch of multiple hardware products.
• worked with the Regulatory team to ensure proper quality processes were followed for ISO13485 and related audits.
• led testing team through design validation and verification process for FDA compliant devices and "software as a medical device" (SaMD).
• ran engineering triage meetings for all software tracks.
• created employee performance review program, mentored direct reports, and promoted multiple individual contributors to management track.

on sabbatical
july 2019 - april 2020

​​after more than twenty years in tech, i decided to take a long overdue sabbatical. it was incredible.

august home inc. • director of quality assurance
march 2018 - june 2019 

• ​hired to train and streamline an existing team of 15 testers in a post acquisition environment.
• redesigned the quality program, instituted measurable KPI’s and tracked test metrics to measure capacity, leading to greater efficiency of the manual test effort.
• assessed and redesigned the nascent automation test program, leading to initial build acceptance test running in continuous integration with build system within the first 90 days.
• designed and built multiple test lab environments for hardware and software products.
• instituted employee performance reviews, mentored direct reports for career growth, and promoted three individual contributors to management track.

eero, inc.​​ • head of quality assurance
july 2015 - january 2018

• ​hired during series a funding to build a quality assurance team from the ground up.
• responsible for sourcing and hiring; grew the team from 1 to 15 employees across 2 years, keeping pace with growth across the engineering org.
• designed and built the entire quality program to support aggressive software release cadences, for embedded firmware, mobile and web applications, as well as test automation efforts.
• instrumental in successfully launching 1st and 2nd generation eero wifi products and all supporting software.
• provided weekly executive reporting around SLA's, test coverage, and other quality metrics.
• managed all QA test equipment budgets and purchasing, including contingent contractor workforce and offsite testing facilities.
• managed all test projects involving partner companies such as Sonos and Apple.
• mentored and focused on career growth for direct reports; promoted two individual contributors to management track, and worked closely with them to ensure success.
• sourced and implemented Atlassian JIRA, and served as JIRA administrator for company.

dropcam, inc. [acquired by nest / google] • head of quality assurance 
march 2012 - july 2015

• ​performed 100% of all QA related duties for over one year before hiring and managing a team of 8 testers.
• responsible for overall product quality across all Dropcam software and hardware releases, including 3 milestone hardware releases (Dropcam HD / Dropcam Pro / Dropcam Tabs), and countless web and mobile platform releases.
• grew the team headcount from 1 to 7 within 1 year.
• instituted an external beta program with hundreds of active users.
• switched the company from Fogbugz to JIRA and served as JIRA administrator for all Dropcam employees.
• managed all aspects of defect tracking control, from triage to resolution, across all Dropcam software and hardware projects.
• worked with product team extensively to ensure the highest level of quality from release to release, while minimizing regressions.
• served as liason between QA and customer service, to provide a steady flow of information regarding external customer issues to the product & engineering teams.
• designed and maintained test plans for all Dropcam software products.
• held bi-weekly 1:1 meetings with my team to provide support and ensure employees were both happy and on track with assignments.
• provided direct feedback, information, and reporting to executive staff from day one through our successful acquisition by Nest / Google.

line2 / toktumi, inc. • quality assurance manager
​september 2010 - january 2012

• hired and managed team of functional and automated test engineers to cover iOS, Android, desktop and web client applications.
• created test plans and test case repository for all Toktumi products and websites.
• instituted and moderated bug review and triage processes.
• worked with development and product teams to solve problems, create new features, and execute successful product releases.
• converted company from Bugzilla to JIRA ticketing system, and conducted training on its usage.
• worked with operations team to create multiple test and development environments.
• created and administered beta testing forums for Android client releases​.

xobni inc. • quality assurance & beta community manager
​november 2007 - july 2010

• ​worked closely with developers in an agile environment to quickly iterate and improve new builds.
• created and maintained test cases as well as VMWare test environments.
• maintained and administrated the JIRA bug tracking system.
• lead tester for all releases of the Outlook client application, using ad-hoc, regression and compatibility testing methods.
• ran triage meetings between the QA, product and development teams.
• oversaw the creation and management of the software beta testing program.
• administrated beta testing user forums and escalated issues to engineering.​

digidesign, inc. [now avid technologies] • software quality assurance engineer
​january 2005 - november 2007

• ​conducted thorough compatibility qualification with new versions of Digidesign Pro Tools and the Macintosh operating system.
• test lead for Windows Vista 64bit driver project.
• trained and provided guidance for other QA staff on Pro Tools testing and internal databases.
• identified and isolated bugs.
• provided detailed reports to engineering via shared databases.
• designed spreadsheets for accumulation of test results to be distributed to related departments.
• performed plug-in performance and additional application functionality tests.
• tested additional 3rd party hardware and software compatibility with Pro Tools.

advanced systems group • systems applications engineer
​september 2003 - january 2005

• ​designed and installed advanced video production systems.
• demo artist for products such as Media 100 844/X, Discreet Smoke, Apple Final Cut Pro and others.
• provided on-site and phone based technical support for clients.
• performed quality control testing on Macintosh, Windows, and Linux operating systems.
• worked with clients and manufacturers to provide the highest quality configurations for professional media authoring systems.
• responsible for performing in-field diagnostics and replacement of hardware and software components.

media 100 inc. • software quality assurance team lead
​april 2001 - may 2003

• ​leader of the Macintosh Product QA Team, responsible for 10 employees.
• supervised the testing of several software products.
• designed and implemented test plans.
• maintained test case databases.
• involved in testing and troubleshooting product integration for Media 100i, Final Effects Complete, Media 100 844/x, and several other software effects/editing systems on both Macintosh and Windows platforms.
• provided oversight checking and reviews to technical documentation department.

ice, inc. • manager of software quality assurance
​june 1999 - september 2000

• managed QA staff and oversaw departmental operations.
• supervised the testing of several product lines, hardware and software, from alpha stage to release.
• designed and implemented testing procedures.
• responsible for departmental funding and expenditures.
• maintained equipment inventory checklists.
• involved in testing and troubleshooting product integration for Adobe After Effects, Avid Editing Systems, Apple Final Cut Pro, and several other software effects/editing systems on both Macintosh and Windows NT platforms.
• interviewed and evaluated potential new hires.

ice, inc. • quality assurance team lead / technical support lead
​may 1998 - june 1999

• provided technical support services for owners of ICE rendering hardware and software, as well as Adobe After Effects, Media 100 editing systems, BorisFX software, and many others
• transferred to QA team to lead efforts to develop next generation ICE hardware, including audio capabilities; documented issues in pre-release software, worked with engineering teams to fix escalated issues and deliver fixes to customers in the field

media 100, inc. • advanced technical support
​november 1996 - may 1998

• provided technical support services for owners of Media100 video editing systems; including peripheral devices, storage systems, Apple computers and Macintosh operating systems
• worked with QA teams to escalate issues found in the field to engineering